At Minabaie, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

This Return & Refund Policy explains the terms and procedures for returns, refunds, exchanges, and cancellations for purchases made through https://minabaie.shop/.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging with all accessories, manuals, and tags (if applicable).
• Proof of purchase, such as an order confirmation or receipt, is required.

Items returned that do not meet these conditions may not qualify for a refund.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Personalized or custom-made products
• Gift cards
• Clearance or final sale items
• Products damaged due to misuse, neglect, or improper handling

3. How to Start a Return

To initiate a return, please contact our customer support team with your order details.

After your request is reviewed and approved, we will provide return instructions, including the appropriate return address if applicable.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.

To help us resolve your request quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We will review your request promptly and arrange an appropriate resolution.

5. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 3 business days.

Refunds will be issued to the original payment method used during checkout. Depending on your bank or payment provider, additional time may be required before the funds appear in your account.

6. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you require an exchange, please contact our customer support team for assistance.

7. Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has entered the shipping process, it cannot be canceled and must follow the return procedure outlined in this policy.

8. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Minabaie

Website: https://minabaie.shop/

Contact Page: https://minabaie.shop/contact-us/

Email: support@minabaie.com

Phone: +1 505 471 0626

Address:
4401 Cerrillos Rd, Santa Fe, NM 87507, United States

Business Hours:
Monday – Friday, 9:00 AM – 19:00 PM (USA Time)

Live Chat: Available on our website for immediate assistance.